FAQ

1. How long does shipping take?

Our total shipping time is 4 to 9 business days, which includes 1–2 business days for handling and 3–7 business days for transit within the United States.

2. Do you offer free shipping?

Yes. We offer free standard shipping on all orders above $50.
Orders under $50 have a flat shipping fee of $4.90 USD.

3. Which carriers do you use for delivery?

We partner with major U.S. carriers including USPS, UPS, and FedEx to ensure reliable and timely delivery.

4. What is your return window?

We accept returns within 30 days of delivery, as long as the item is new, unused, unwashed, and in original packaging.

5. Do you accept exchanges?

Yes. We accept exchanges for eligible products. Please contact us before sending items back.

6. Is there a cost for returning an item?

No. Returns are free.
A return label is included in your package at no cost, and there are no restocking fees.

7. What should I do if my item arrives damaged or defective?

Please notify us within 48 hours of delivery with:

• Your order number

• Clear photos of the item and packaging

• A brief description of the issue
  We will arrange a replacement, exchange, store credit, or refund.

8. How long does it take to receive my refund?

Refunds are processed within 7 business days after we receive and inspect your return.

9. What payment methods do you accept?

We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and other supported digital wallets. All payments are processed in USD.

10. How do I contact customer support?

You can reach us at:

Email: support@tloveplussize.com

Phone: +1 631-405-5299

Hours: 9:00 AM – 5:00 PM, Monday to Friday

Timezone: (GMT-05:00) Eastern Standard Time (New York)