Refund policy

At TLovePlusSize, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review the following policy to understand your options for returns, exchanges, and refunds.

Return Window and Eligibility

Returns are accepted within 30 days of delivery, provided the following conditions are met:

Items must be new, unused, unwashed, and returned in their original packaging with all tags intact.
Returns are accepted for both defective and non-defective products.
Customers must contact us at support@tloveplussize.com to request return authorization and instructions before sending back any item.

Damaged or Defective Items

If your order arrives damaged or defective, please notify us within 48 hours of delivery and include the following details:

Your order number
Clear photographs of the item and packaging
A brief description of the issue

Based on the situation, we will arrange a replacement, exchange, store credit, or full refund.

Refund Process

Once we receive and inspect your returned item, you will be notified via email about the approval or rejection of your refund.

If approved:

Refunds will be processed to your original method of payment within 7 business days.
A confirmation email will be sent once the refund has been issued.

Late or Missing Refunds

If you have not received your refund:

Recheck your bank or payment account
Contact your bank or credit card provider, as processing times may vary
If the issue persists, contact us at support@tloveplussize.com

Non-Returnable Items

We do not accept returns under the following conditions:

Used or washed items
Items returned outside the 30-day window
Items sent back without prior authorization
Items not in new condition

Exchanges

We accept exchanges for eligible products. Customers may request an exchange for a different size or replacement if the item meets the return conditions. Please contact customer support before sending items back to ensure proper handling.

Return Address

606 Vang Court,
Boiling Springs, SC 29316,
United States

Method & Fees

Return Method: By mail
Return Label: Included in the package, free of charge
Restocking Fee: None
Return Shipping Cost: Free
Refund Processing Period: 7 business days

Cancellation Policy

You may cancel your order within 2 hours of purchase, provided the order has not yet been processed or shipped.
To request a cancellation, contact us at support@tloveplussize.com