TLovePlusSize Policies
Returns & Refunds
Eligibility & Conditions
We want you to feel amazing in everything you order from TLovePlusSize. If a shaper, bodysuit, bra or lingerie set is not quite right, you can return it within 30 days of delivery, as long as it meets the conditions below.
✓ Eligible for return
Item is new, unused and unwashed.
Item is in its original packaging with all tags attached.
Return requested within 30 days of delivery.
Return authorized by our support team before it is sent.
✗ Not eligible for return
Items that have been used or washed.
Items that are not in new condition.
Items returned more than 30 days after delivery.
Items sent back without prior authorization from our team.
Trying it on? A quick tip
Please try shapewear and lingerie on over your own underwear so the item stays in new condition and remains returnable. Not sure about your size before ordering? Check the size chart on each product page or ask us first. We are happy to help you find your perfect fit.
How to Start a Return
Every return starts with a message to our support team. We authorize each request personally and send you clear instructions. Items sent without authorization are not accepted.
Email us
Write to support@tloveplussize.com with your order number, the items you want to return and the reason. We aim to reply within one business day.
Prefer to talk?
Call +1 631-405-5299, 9:00 am to 5:00 pm Eastern Time, Monday to Friday. Please have your order number ready.
Request authorization
Contact us within 30 days of delivery. Always include your order number so we can find your order quickly.
Receive your instructions
We confirm your return and send you the instructions. Please do not send anything before you receive our authorization.
Pack and ship your return
Place the item in its original packaging with all tags attached, write your order number on the parcel, and send it to the address in section 03 with a tracked shipping service. Return shipping is paid by you, unless the item is damaged, defective or wrong.
Inspection and refund
Once your return arrives, we inspect it and email you to confirm approval or rejection. See section 04 for refund timings.
Return Shipping & Address
For change-of-mind returns and size exchanges, you pay the return shipping cost. If your item is damaged, defective or wrong, we cover the return shipping. We never deduct a restocking fee from your refund.
Return address (warehouse)
Zhong Lin
Room 2C-2, 2/F, No. 579 Qianpu East Road
Siming District, Xiamen, Fujian 361008
China
Please contact us first and wait for our authorization before sending your return, and write your order number on the parcel. Returns that arrive without authorization are not accepted. Our office in South Carolina, USA does not accept returns, so please only use the address above.
Pack it with care
Pack the item securely in its original packaging so it reaches us in the same condition you received it, and keep your return tracking number until your refund is confirmed. We are not responsible for returns lost on the way to us without tracking.
Refunds
Once your return has been received, inspected and approved, we refund the amount to your original payment method within 7 business days, whether you paid by card, PayPal, Apple Pay, Google Pay or Shop Pay.
No restocking fee
We never charge a restocking fee. Approved refunds are issued in US dollars to the payment method you used at checkout.
Refund not showing yet?
First check your account again, then contact your bank or card provider, as posting times vary. If you still cannot see it, contact us and we will help.
Refund timeline
Return received
Your parcel arrives at our returns address in Boiling Springs, South Carolina.
Inspection and approval
We check that the item is new, unused, unwashed and in its original packaging with all tags, and email you to confirm approval or rejection.
Refund issued (within 7 business days)
We send the refund to your original payment method within 7 business days of approving your return.
Bank processing
Your bank or card provider may need a few extra days to post the refund to your statement. If you still cannot see it after that, contact us and we will help.
Size Exchanges
The right fit makes all the difference. If your item does not fit, you can exchange it for a different size, as long as it meets the return conditions in section 01.
How to request an exchange
Contact us first
Email support@tloveplussize.com with your order number, the item you want to exchange and the size you would like instead.
We will authorize the exchange and send you instructions. Send the original item to our return address. Return shipping for exchanges is paid by you, unless the item is damaged, defective or wrong. Once it arrives, we send out your new size.
Check the size chart
Before choosing your new size, compare your measurements with the size chart on each product page. If you are between sizes, our team is happy to help you decide.
Damaged, Defective or Wrong Items
We pack every order with care, but things can occasionally go wrong. If an item arrives damaged, is defective, or is not the item you ordered, we will put it right at no cost to you.
Report it within 48 hours
Please contact us within 48 hours of delivery with your order number, photos of the item and the packaging, and a short description of the issue.
Take photos
Photograph the item and the packaging. Keep all packaging until the issue is resolved.
Email us
Send your order number, a short description and the photos to support@tloveplussize.com. A subject line like "Damaged item, order #XXXX" helps us act fast.
We make it right
Depending on the situation, we offer a replacement, an exchange, store credit or a full refund, at no cost to you.
Your legal rights
You may have rights under applicable US federal and state law regarding faulty goods. This policy is offered in addition to those rights and does not limit them.
Cancelling an Order
Changed your mind right after ordering? You can cancel within 2 hours of purchase, as long as your order has not yet been processed or shipped. Please email us as quickly as possible so we can stop it in time.
Within 2 hours, before processing
Email support@tloveplussize.com with your order number and ask to cancel.
We cancel the order and refund the full amount to your original payment method.
After processing or shipping
The order can no longer be cancelled once it has been processed or shipped.
Keep the item unused with its tags and follow our return process in section 02 once it arrives.
Disputes & Chargebacks
Talk to us first
Contacting us directly is almost always faster than opening a chargeback or PayPal dispute.
A bank or PayPal dispute can take weeks to settle. Our team can arrange refunds, exchanges, replacements or other solutions directly. Please contact us before opening a chargeback or dispute so we have the chance to help.
By email
support@tloveplussize.com with your order number. We aim to reply within one business day.
By phone
Call +1 631-405-5299, 9:00 am to 5:00 pm ET, Monday to Friday, and have your order number ready.
Please note: if a chargeback or dispute is opened for an order that was delivered correctly, we may share order details, shipping confirmation, tracking data and our correspondence with your bank or PayPal to respond to it.
Governing law
This policy is governed by the laws of the State of South Carolina, United States. You can read more about how disputes are handled in our Terms of Service.
Late or Missing Parcels
We ship within the United States only, with USPS, UPS or FedEx. Orders are processed in 1–2 business days and shipping takes 7–12 business days, and you receive a tracking number and link by email as soon as your order ships. You can also follow your parcel on our Track Your Order page.
Before you contact us
Check the tracking link in your shipping confirmation email. Updates can take up to 24 hours to appear.
Make sure the shipping address on your order is correct.
Allow for possible delays from high order volumes, weather or carrier disruptions.
What we will do
Look up your parcel and share the latest carrier updates.
Help you investigate with the carrier.
If your parcel is officially declared lost, let you choose between a reshipment or a refund.
Marked as delivered but not found?
Please verify the shipping address on your order, check around your property, ask neighbors or members of your household, and contact the carrier. If you still cannot find it, contact us and we will help you investigate.
Still waiting?
If nothing has arrived 14 business days after you placed your order, let us know.
Email support@tloveplussize.com with your order number and we will look into it straight away. Orders placed after 4:00 PM ET are processed the next business day. More details are in our Shipping Policy.
Please avoid opening a bank or PayPal dispute while a parcel is still in transit. Contact us instead so we can track it down and help you directly.
Questions? We are here to help.
We aim to reply within one business day. Support hours are 9:00 am to 5:00 pm Eastern Time, Monday to Friday.
Please always include your order number.
This policy applies to all orders placed on tloveplussize.com. SBV Business, LLC, a South Carolina limited liability company trading as TLovePlusSize, is the seller for every order. Nothing in this policy limits any rights you have under applicable US federal or state consumer protection law. We may update this policy from time to time; the version published on this page at the time of your order applies. See also our Shipping Policy, Payment Policy, FAQ and Terms of Service.